屈臣氏每天的關店流程

2024年2月18日發(作者：唐突是什么意思)

2.2.2 每日關店流程

Daily Store Closing

2.2.2.1 營運細則

Operations

1. 員工和BA在營業結束前三十分鐘開始整理并檢查賣場陳列，保證貨品充足。包括：貨架、膠箱、堆頭等。

Tidy up the store 30 minutes before closing.

2. 營業結束前十分鐘開始播放營業結束前廣播。(提醒結束廣播稿：親愛的顧客，感謝您光臨屈臣氏**店，我們的營業時間為上午*點至晚上*點，現在離營業結束還有10分鐘，請抓緊您的購物時間前往收銀臺付款，如果您有需要，我們樂意為您提供協助，祝您購物愉快，謝謝光臨。)

Play Closing Music 10 minutes before closing. (Notes: Good Evening, Ladies and Gentlemen.

Our store will be closing within 10 minutes. Plea make your way to the Cash & Wrap as soon

as possible. Hope you will enjoy shopping in Watson’s. Our store will be open again tomorrow

morning from * A.M. to * P.M. Thanks for shopping in Watson’s.）

3. 在結束營業時間前，不允許關閉任何燈及大門。

No lights or door is to be switched off or clod before closing time.

4. 在所有顧客沒有離開店鋪前，不要關閉照明系統。

Do not switch off the lights if there is any customer still in the store after closing time.

5. 營業結束后的結算工作：

POS closing process after business:

a. 營業時間結束后，當值經理與收銀員共同對所有收銀機進行清機結算。核對現金、已提款金額、禮券和信用卡拉卡金額等數額是否正確，并使用驗鈔機驗鈔。清機過程中，當值經理和收銀員其中任何一方不得中途離開。

After business time, Duty Manager sign off all POS，verify the cash float, Pick-up

amount, vouchers and coupons. U the Counterfeit Machine to check if the notes are

faked. During the POS closing process, Duty Manager and Duty Cashier are not

permitted to leave.

b. 收集所有貸記卡，現金卡和信用卡的交易明細單據。核對交易明細單據的總金額與收銀機清點報表中的金額是否相符，打印貸記卡/現金卡/信用卡的當日交易匯總單。

Reconcile all transaction slip for NETS, Cash Cards, and Credit Cards. Print the

NETS/Cash Cards/Credit Card summary report tally with each 202 report.

c. 每臺收銀機的營業款（包括現金和卡單）長短款允許額為正負10元。

Cash/Card excess and shortage of each POS (including Cash and Card) is no more than

￥10.

2009年04月更新

Update in 04/2009

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d. 在每臺收銀機￥1000備用金不變的情況下，如現金長短款在允許范圍之內，按實際金額入后臺電腦。如果長款超出允許范圍，將超出的金額作為“營業外收入”入后臺電腦；如現金短款超出范圍，由收銀員補足短款金額，將正確的營業額入后臺電腦。

Duty Manager make sure ￥1000 Small Notes for each Cash Machine. If Cash excess

and shortage of each POS is no more than ￥10, key in the actual cash amount. If

Cash excess of each POS is more than ￥10, key in the excess cash amount into the

backup computer system as “Other Business Income”. If Cash Shortage of each POS is

more than ￥10, top up the shortage by the responsible cashier, key in the actual cash

amounts into backup system.

e. 信用卡長短款處理方式：信用卡短款超出￥10，由收銀員以現金方式補足差額；信用卡長款處理方式：將信用卡長款金額在當天收銀機清點報表和日銷售報表中標注，以提醒財務部。

If Credit Card / Net Cards shortage of each POS is more than ￥10, top up the

shortage by responsible cashier with cash, key in the actual cash amount into back up

system. If Credit card / Net Cards excess of each POS, Duty Manager make notes on

the POS Declaration Report (202 Report) and Daily Sales Report.

f. 打印刷卡機結算單，并將結算單與店鋪的日銷售報表上的卡銷售匯總核對是否一致；如金額不一致，需查明原因，并報財務部銷售組備案。

Print out the bank POS balance slip, compare with the Daily Sales Report card paid sale

amount, if it is not same as Daily Sales Report, need to find out the reason, and report

to Finance sales team to put on the records.

- 銀行卡結算單樣式圖例：

Card paid balance slips sample:

消費+退貨

=日銷售報表的卡銷售匯總

Sale + Refund=card paid sales amount

借方金額-貸方金額=日銷售報表的卡銷售匯總

Debit – Credit = card paid sales amount on Daily Sales

Report

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2009年04月更新

Update in 04/2009

- 核對單據實例：

Checking sample

POS 1

A

B E

A(6784.30)-B(0)+C(2362.00)-D(50.30)=E(9096.00)

POS 2

該金額是店鋪和銀行實際結算的有效刷卡金額。

The amount on Daily sales report, should be the amount ttled

to bank.

C

D

如金額不一致，需查明原因。

If the amount is not right, should find out the reason.

- (北京)銀行卡結算單樣式圖例：

A圖:未發生退款的結算單 B圖:發生了退款的結算單。

借記金額+貸記金額=日銷售報表的卡銷售匯總

Debit+ Credit = card paid sales amount on Daily Sales Report

店內各POS機的結算單金額相加后，與店鋪的《日銷售報表》中卡銷售匯總進行核對,如金額不對，需查明原因。

All POS card paid sales amount add together, and compare with the Daily Sales Report card paid sale

amount。

注：單據的樣式因地區差異有所不同。

Remark: The Card paid balance slips might be different according to local designed.

2009年04月更新

Update in 04/2009

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6. 收集前臺收銀機當天的所有報表和單據，包括：收銀機清點報表（202單）、取消交易報表、現金退款單和化妝品小票。檢查這些單據上收銀員和當班的簽名是否齊全，作廢/退款理由是否寫明。

Collect all the reports from the POS, including POS Declaration Report (202 report), Voided

Transactions Report, Refunds Reports and Cosmetic Counter Invoice. Check that they are all

signed by the cashier and supervisor and the reasons are stated.

7. 關閉所有夜間不工作的電器設備，切斷電源。

Switch off and unplug all unnecessary equipment not required after store closing.

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2009年04月更新

Update in 04/2009

2.2.2.2 保安細則

Security

1. 在BA及員工自愿的情況下，為他們做下班檢查。

Check the bags of all BA and staffs under their willingness to ensure they are permitted to leave.

2. 結束營業后，仔細檢查員工休息室、賣場和倉庫各角落是否還有顧客。

After Store Closing, Security Officer check if there is any customer left in the store.

- 當值經理和保安共同對店鋪倉庫、賣場、休息室、儲物室、專柜存貨間．．．．．．等一切可容納人藏身的地方進行仔細檢查；

Duty manager and curity guard together check the stock room, trading area, retiring room,

counter stock space……check carefully the space whether contain any person inside.

- 保安即時將清場檢查情況記錄到“清場記錄表”(后附)上，并簽字確認；“清場記錄表”由保安負責保管存放到保安部文件夾內；

Security guard need to record the result on the , the record will

be keep in curity file.

- 檢查中若有異常情況，即時上報區域保安主任.

Any unusual situation is found in the checking, report to regional curity officer.

3. 關閉所有照明系統。

Switch off all lights.

4. 與當班再次檢查確保所有的門已鎖好。

Double-check all doors to make sure it is locked with Duty Manager.

5. 與當班相互做下班前檢查。

Duty Manager and Security Guard check the bag with each other before they leave the store.

2.2.2.3 行政工作細則

Administration

1. 當值經理與收銀員共同清點當日所有現金營業款，并用驗鈔機驗鈔，清點無誤后立刻封包注明金額并蓋騎縫章，同時雙方在騎縫上簽名后存入保險箱。

Duty Manager and Cashier count all cash amount together. U the Counterfeit Machine to check

if the notes are faked. The verified Cash ought to be well-packed. Take down the exact amount.

Stamp, sign and al.

2. 將所有放入保險箱的現金總額（包括店鋪找零備用金，收銀機零錢、當日現金營業款、店鋪備用金以及營業外收入）記錄在保險箱開關登記本（黃簿）上，當值經理與一名員工共同清點保險箱，在店鋪金庫檢查表上記錄清點數額，雙方簽名確認。最后將所有錢款和單據鎖入保險箱。

Duty Manager records down all cash amount from cash machines on the Safe Access Log Book

(Including Safe Float Deposit, POS Float Deposit, Sales of the day, Petty Cash and Other Income).

2009年04月更新

Update in 04/2009

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Duty Manager verifies the total cash amount with one staff. Log and sign on Safe Check Report.

Lock the cash and Credit Card / NETS Slips in the safe.

3. 后臺電腦的日結操作：

“End of Day” process in backup system:

a. 在后臺電腦中作“收銀機清點”，并將每臺收銀機清點的金額分別鍵入。

Duty Manager performs “POS Declaration” and key in the actual cash amount of each cash

machine into Backup Computer System accordingly.

b. 確認每臺收銀機的長短款不超過允許范圍后，作“收銀機鎖定”。

Verify the actual amount in Backup Computer System accordingly of each POS and perform

“POS Locking”.

c. 在后臺電腦中做“保險柜清點”，將保險箱內現金額（店鋪換零備用金，收銀機零錢、當日現金營業款以及營業外收入的總和）和禮券額鍵入，與后臺電腦報表核對一致。

Enter “Safe Declaration” function. Key in the daily total figure of the Safe Access Log Book

and Voucher Amount into Back-up Computer System, tally with the relevant reports.

d. “保險柜鎖定”后，進行日結操作。（參見2.3.2.1日結操作）

Perform “Safe Locking” and the End of Day Procedure. (Refer to 2.3.2.1 End of Day

Procedure)

e. 將日結報表中銷售數據、計生部門銷售、交易次數、當日退款金額記錄并在后臺電腦報數系統中填入相應數據并保存。

Key in all the relevant data from the daily sales report into the Back Computer System and

nd to the Headquarter office.

4. 把需要交接至第二天的事宜記錄在當班留言本上。

Record down all the messages on the Daily Message Log Book for the next day’s Duty Manager.

5. 開啟夜間防盜系統。

Switch on Alarm System.

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2009年04月更新

Update in 04/2009

每日關店流程簡介

STORE OPERATIONS CLOSING PROCEDURES

員工和BA在營業結束前三十分鐘開始整理并檢查賣場陳列，保證貨品充足。

Tidy up the store 30 minutes before closing

營業結束前十分鐘開始播放營業結束廣播

Playing Closing Music 10 minutes before closing.

營業時間結束后，當值經理與收銀員共同對所有收銀機進行清機結算。

After business time, Duty Manager sign off all POS，verify the cash float, Pick-up amount,

vouchers and coupons.

收集前臺收銀機當天的所有報表、單據和化妝品小票

Reconcile all transaction slips for NETS, Cash Cards and Credit Cards as well as Cosmetic

Counter Invoice

在BA及員工自愿的情況下，當值保安為所有人做下班檢查

Security Officer check the bags of BA and staffs under their willingness to ensure they are

permitted to leave

保安關閉所有照明系統

Switch off all lights

當值經理將營業款封包，并將所有放入保險箱的現金數額記錄在保險箱開關登記本上

Duty Manager al the business cash and record down total cash amount on the Safe Access

Log Book.

當值經理與一名員工共同清點保險箱，并在店鋪金庫檢查表上記錄簽名。

Duty Manager verifies the

total cash amount with one staff. Log and sign on Safe Check

Report

2009年04月更新

Update in 04/2009

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當值經理將所有錢款和單據鎖入保險箱

Duty Manager lock the money and all Credit Card / NETS Slips in the safe

進行后臺電腦的日結準備工作（收銀機的清點和鎖定、保險柜的清點和鎖定）

Set Back-up Computer ready for End of Day Procedure

進行日結操作

Perform End of Day Procedure

通知電腦公司和公

司電腦部

日

結

正

常

No

進行To Inform relevant

EOD Procedure OK

IT Company

將日結報表中銷售數據、計生部門銷售、交易次數、當日退款金額記錄并在后臺電腦

報數系統中填入相應數據并保存。

Key in all the relevant data from the daily sales report into the Back Computer System and nt

to the Headquarter office.

把需要交接至第二天的事宜記錄在當班留言本上

Record down all the messages on the Daily Message Log Book for the next day’s Duty

Manager.

注：具體細則詳見2.2.2 每日關店流程

當值經理與當值保安相互做下班前檢查。

Duty Manager and Security Guard check the bag with each other before they leave the store.

保安與當班重新檢查大門，確保已鎖好

Duty Manager and Security Officer double-check all doors to make sure it is locked.

開啟夜間防盜系統

Switch on Alarm System.

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Update in 04/2009

店鋪：

檢查時間

檢 查 日 期date time

貨 場

Trading area

倉 庫

店鋪清場檢查記錄表

Security checking record

休息室

Retiring room Stock room

專柜庫房

Counter space

其 它

other

備 注

remark

保 安

curity

當值經理

Duty manager

儲物間

storeroom

注：1、此表為每天店鋪結束營業后，店鋪工作人員最后離開店鋪時，保安和當值經理應完成的清場檢查登記表；

2、在本表中未完全體現店鋪的可容納人員隱蔽環境，店鋪可根據本店情況，在“其它”欄內注明，確保店內可匿藏人員的地方得以徹底檢查；

3、檢查要求：由保安和當班共同完成檢查，檢查情況正常、在對應欄內打“√”，非正常情況在對應欄內打“×”并在備注欄內說明情況。

4、檢查異常請即時上報保安主任，以便加強安全防范措施；此表完成后請存檔保安部“15號”文件夾備查。

2009年04月更新

Update in 04/2009

PDF 文件使用 "pdfFactory Pro" 試用版本創建