售后服務承諾書中英文對照版

2024年3月27日發(作者：施雨欣)

售后服務承諾書中英文對照版

售后服務承諾書 Service Commitment Letter

尊敬的客戶：

感謝您選擇我們的產品。為了確保您享受到最優質的售后服務，我

們鄭重承諾如下：

一、售后服務原則

1.我們將秉承“客戶至上”的原則，始終以客戶需求為中心，提供全

方位的售后服務支持。

2.我們承諾快速響應客戶的售后需求，在最短的時間內提供滿意的

解答和解決方案。

3.對于產品質量問題或技術故障，我們將盡快安排維修人員進行檢

修或提供替換解決方案。

二、售后服務內容

1.產品保修期內，我們將提供免費的維修服務。具體保修期限和內

容詳見附表。

2.良好的產品使用體驗是我們對產品質量的承諾。我們將提供產品

使用指南，確?？蛻粽_使用產品并避免因錯誤使用而產生的問題。

3.隨產品附贈的配件，我們將提供一定時間內的更換保修服務。具

體規定請參照附表。

4.我們將定期組織技術培訓，確保售后服務人員持續掌握產品知識

和技能，以滿足客戶各類問題的解決需求。

三、售后服務流程

1.客戶在發現產品質量問題或遇到技術故障時，請及時與我們聯系。

我們將在24小時內回復您的請求，并根據具體情況采取相應的解決方

案。

2.在售后服務過程中，我們將與客戶保持密切溝通，及時提供工作

進展報告，并為客戶解答疑問。

3.若需要產品維修，我們將確保維修時間最短化，并將維修后的產

品進行全面測試，以確保其質量符合標準。

4.對于產品維修時間超過承諾時間的情況，我們將提供適當的賠償

措施，對客戶給予補償。

四、售后服務的范圍

本售后服務承諾書適用于所有售出的產品。無論您是直接購買還是

通過我們的授權渠道購買，我們都將提供同樣優質的售后服務。

五、其他約定事項

1.本售后服務承諾書自購買之日起生效，有效期為產品保修期限內。

2.在售后服務過程中，若因客戶自身原因（如錯誤操作、改裝或虐

待產品等）導致產品質量問題或技術故障，我們將無法提供免費維修

或更換服務。

六、Service Commitment Letter

Dear Customer,

Thank you for choosing our products. In order to ensure that you enjoy

the best quality of after-sales rvice, we hereby make the following solemn

commitments:

I. After-sales Service Principles:

1. We will uphold the principle of "customer first" and always prioritize

customer needs, providing comprehensive after-sales rvice support.

2. We promi to respond promptly to your after-sales requirements and

provide satisfactory answers and solutions in the shortest possible time.

3. For product quality issues or technical faults, we will arrange for

repair personnel to conduct repairs or provide replacement solutions as soon

as possible.

II. After-sales Service Content:

1. During the warranty period, we will provide free repair rvices.

Plea refer to the attached table for specific warranty period and coverage

details.

2. Ensuring a good product usage experience is our commitment to

product quality. We will provide product ur guides to ensure customers

u the products correctly and avoid problems caud by incorrect usage.

3. Accessories provided with the product will be given a certain period

of replacement warranty rvice. Plea refer to the attached table for

specific provisions.

4. We will regularly organize technical training to ensure that our after-

sales personnel continuously acquire product knowledge and skills in order

to meet various customer problem-solving needs.

III. After-sales Service Process:

1. If you find any product quality issues or encounter technical faults,

plea contact us as soon as possible. We will respond to your request within

24 hours and provide appropriate solutions bad on the specific situation.

2. During the after-sales rvice process, we will maintain clo

communication with you, provide timely progress reports, and answer any

questions you may have.

3. If product repair is required, we will ensure the shortest possible repair

time and conduct comprehensive testing of the repaired products to ensure

their quality meets the standards.

4. In the event of a repair exceeding the promid time, we will provide

appropriate compensation measures as compensation to customers.

IV. Scope of After-sales Service:

This rvice commitment letter is applicable to all products sold.

Whether you make a direct purcha or purcha through our authorized

channels, we will provide the same high-quality after-sales rvice.

V. Other Agreements:

1. This rvice commitment letter takes effect from the date of purcha

and is valid during the warranty period.

2. During the after-sales rvice process, we will not be able to provide

free repair or replacement rvices if product quality issues or technical

faults ari due to customer's own reasons (such as incorrect operation,

modification, or product abu).

以上內容是我們對提供售后服務的承諾。在使用過程中，如果您有

任何問題或需求，請及時與我們聯系。我們將竭誠為您解決問題，確

保您的滿意度。

謝謝！

This is our commitment to providing after-sales rvice. If you have any

questions or needs during the u of our products, plea contact us promptly.

We will do our best to resolve any issues and ensure your satisfaction.

Thank you!