英文投訴信

英語作文的投訴信格式

篇一：英文投訴信表達及例文

投訴信寫作

寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能

顯得理由充分？下面介紹下這類書信的常用詞匯和句型

ComplaintLetter

詞匯：

th.投訴......

dissatisfactionwith不滿于......

putupwith/bear/tolerate忍受

awful糟糕的

poorrvice糟糕的服務

inconceivable不可思議的

outofone’xpectation令某人大失所望

lookinto/gointo/investigate調查

incident/matter事件

sanitarysituation衛生條件

badmanners不禮貌

disturbance干擾

nuisance麻煩事

remedy補救

solve解決

recurrence再次發生

句型：

1)Iamwritingtoyoutocomplainabout...

2)Iamwritingtoexpressmydissatisfactionwith...

3)TherearesomeproblemswiththeflatthatIwishtobringto

thing,thereis?Foranother,...

4)Icanhardlybear/tolerate/putupwithitanymore.

5)Ihopethattheauthoritiesconcernedwillconsidermy

suggestionsandimprovethesituationasbestastheycan.

6)Isincerelyhopethatitwillreviewitsmanagementsystem,with

theviewtoproviding,betterrvicetothepublic.

7)Wetrustthatyouwillnowconsiderthismatterriouslyand

makeanefforttopreventtherecurrenceofthiskind.

8)Wewillappreciateyourwillingnesstomakeupfortheloss.

考研英語小作文模板：投訴信

投訴信1

結構要點投訴信是對產品或服務表示不滿的信件，一般分三個

部分：

1.提出投訴內容；

2.說明具體情況；

3.提出解決辦法。

Suppoyouboughtawoolenscarf(圍巾)bymailorderbutlater

letterofcomplainttodescribethat

signyourownnameattheendofyourletter,using“LiMing”

instead.

Towhomitmayconcern,

ThewoolenscarfIboughtbymailorderfromyourcompany

nIcheckedit,I

tonishedbecautheholewas

obviousandIdidnotthinkyoushouldneglectthisdeficiencywhen

ialedyourrvicenumberforveraltimes

anditwasalwaysbusy.

changeanewone

formeassoonaspossible?HowshallIndthisscarfbacktoyou?

Thanksforyourconsideration.

Iamlookingforwardtoyourearlyreply.

Yoursfaithfully,

LiMing

投訴信2

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、

簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，

語言要把握分寸，不失風度。Writealettertocomplainaboutan

unhappyexperienceinabout100wordstodescribethematterand

ignyourown

nameattheendofyourletter,using“LiMing”instead.

DearSir,

Tuesdaymorning,we

tookalongroutebusofyourcompanyfromDukoutoLijiang.

ThebuswasscheduledtoarriveinLijiangat7o’clockinthe

evening,hanical

verandtheticketllercouldneithersolve

theproblembythemlvesnorekhelpfromothers.

l8o’clock,

o

urpri,

whenwejustmanagedtosleepataround2a.m.,thedrivercameto

wakeusup—thebushadbeenfixed!Isuggestthatyoulookinto

thismatterimmediatelyanddealwithitquicklyand

properly.

Lookingforwardtoyourreply.

Yours,LiMing

考研英語投訴信經典范文舉例及點評

2005年12月27日09:26來源：競學網

范文之一

［Directions］:Suppothatyouorderedarefrigeratorbutlater

founda

letterofcomplainttodescribethe

matterandrequirettlement,Donotsignyourownnameatthe

endofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrived

sagreatpitythatwefindthereissomethingwrong

withtherefrigerationfacilities.

dthatfoodstoredinthe

finally

decidedtotakethetemperatureinit,weweresurpridtofindit

wasaround15℃,farfromthestandardtemperturerangefrom0℃

to9℃.

ouplealet

meknow

whetherornotyoucanndarepairmanassoonaspossible?I

hopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定

對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明

具體問題，第三段提出要求。

范文之二

DearSir:

WithreferencetoourorderNo.W98,the120computerts

suppliestotheaboveorderweredeliveredthedaybeforeyesterday,

butweregretthat20tswerebadlydamaged.

Thepackagescontainingthecomputertsappearedtobein

goodconditionandweacceptedandsignedforthemwithout

ckedthecomputertswithcareandcanonly

assumethatdamagemustbeduetocarelesshandlingatsome

stagepriortopacking.

Weshallbegladifyouwillreplaceall20tsassoonaspossible.

Meanwhile,wehaveputthedamagedcomputertsasideinca

youneedthemtosupportaclaimonyoursuppliersfor

compensation.

Yourssincerely,

LiMing

范文之三

:

OnSeptember10,ourorderfor280women'scotton

sweaterswasdulyreceived,butweregrettosaythat40cotton

sweatersinwhitecolorwereriouslysoiled.

Wehadthecainvestigatedimmediately,andtheresultshows

thedamagewasduetoimproperpacking,forwhichthesuppliers

aredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswe

youtoconductinvestigationatyourendandreplytous.

Sincerelyyours,

LiMing

一般說來，一封投訴信應包括三個最基本的方面：

1.投訴內容。一般放在信的開頭。常用的表達法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichI

received/bought...

2.投訴原因。一般講述對商品質量或售后服務不滿意的地方。常

用的表達法有：Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...cloly,Ifound...

WhenIunpacked...andtriedtouit,itdidnotwork.

3.希望得到的結果。常用的表達法有：

Plealetmeknowwhatyouintendtodointhismatter.

Iamreturning...underparatepostandlookforwardto

receivingafullrefundof...Inviewoftheinconveniencethatthishas

caud,Ifeelyoushould...

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthemodelhadbeensoldoutandIhad

wenttothe

sinceitwasanewmodelinChina,消息itwas

desperate

Iwaitthatlong?

Therefore,Irequirethatyoundmeanewoneofthesame

ouforyourconsideration.

Sincerelyyours,

BuManyi

投訴信

1抱怨產品

e

oufoundthatthemachine

damagedyouclothes,ufoundthat

othemanager

uldwriteat

least150words.

DearSirorMadam,

AfewmonthsagoIpurchadawashingmachine(Sanyo

XQB50-68)fewweeksIfound

youtochange

oneforme,nttoaskyoutochangethis

oneformeagain.

Thisonedoesnotdamagemyclothesanymore,butIhavefound

thatittanglestheclothesriouslyandwhenitautomatically

beginstospinthewaterout,themachineshakessoheavilythatit

nstructionbookletyouhave

篇二：英語投訴信范文

英語投訴信范文

Directions:Youfoundsomethingwrongwiththetelephonebill

eacallto

inquireaboutthis;howeverthepersonwhoansweredthecallwas

letterofcomplainttothemanagerofthepost

office,explainingthesituationandgivingyoursuggestionsfor

’tsignyourownnameatthe

endoftheletter,uDonnainstead.英文投訴信模板

Dear______,

①Iam______（自我介紹）.②IfeelbadtotroubleyoubutIam

afraidthatIhavetomakeacomplaintabout.

③Thereasonformydissatisfactionis______（總體介紹）.④In

thefirstplace,______（抱怨的第一個方面）.⑤Inaddition,

______（抱怨的第二個方面）.⑥Underthecircumstances,Ifind

it______（感覺）to______（抱怨的方面給你帶來的后果）.

⑦Iappreciateitverymuchifyoucould______（提出建議和請

求）,preferably

______（進一步的要求）,andIwouldliketohavethismatter

ttledby______（設定解決事情最后期限）.⑧Thankyoufor

yourconsiderationandIwillbelookingforwardtoyourreply.

Yourssincerely,

LiMing

范文

DearSir

Iamwritingtoletyouknowthedeplorableattitudeofoneof

vedmytelephonebillfortheprevious

monthfromyouandthoughtthereweresomeerrorsincalculation:

Ihadbeenoverchargedfortwooverascalls.

However,whenIcalledyourComplaintsDepartment,thegirlwho

thingsheinterrupted

mecontinually,foranothersheevensaidthatthefaultwasmyown.

Needlesstosay,suchawayofdealingwithcustomersis

unacceptable.

Iwouldliketosuggestthatthegirlinquestionshouldbe

disciplined,andinstructedontheproperwaytodealwithclients.

AndIhopeshecanmakeformalapologytome.

Anearlyresponwillbeappreciated.

Sincerelyyours,

DELL

譯文

先生：

我寫這封信是為了讓你知道你們一個員工的服務態度。我收到

你們上個月的話費單后發現有些計算錯誤，我覺得我被多收了兩

個國際長途費用。

但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。

一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對

待客戶的態度實在讓人難以接受。

我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希

望她能向我正式道歉。

請早日回復。

真摯的：DELL

范文之二

［Directions］：Suppothatyouorderedarefrigeratorbutlater

letterofcomplainttodescribe

thematterandrequirettlement，Donotsignyourownnameat

theendofyourletter，using"LiMinginstead.

DearSir，

Iamhappythattherefrigeratorweorderedlastweekhasarrived

sagreatpitythatwefindthereissomethingwrong

withtherefrigerationfacilities.

dthatfoodstoredinthe

finally

decidedtotakethetemperatureinit，weweresurpridtofindit

wasaround15℃，farfromthestandardtemperaturerangefrom

0℃to9℃。

ouplealet

meknowwhetherornotyoucanndarepairmanassoonas

possible？Ihopethatmyproblemwillgetyourkind

aithfully，

LiMing

［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定

對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明

具體問題，第三段提出要求。

范文之二

DearSir：

WithreferencetoourorderNo.W98，the120computerts

suppliestotheaboveorderweredeliveredthedaybefore

yesterday，butweregretthat20tswerebadlydamaged.

Thepackagescontainingthecomputertsappearedtobein

goodconditionandweacceptedandsignedforthemwithout

ckedthecomputertswithcareandcanonly

assumethatdamagemustbeduetocarelesshandlingatsome

stagepriortopacking.

Weshallbegladifyouwillreplaceall20tsassoonaspossible.

Meanwhile，wehaveputthedamagedcomputertsasideinca

youneedthemtosupportaclaimonyoursuppliersfor

compensation.

Yourssincerely，

LiMing

范文之三

：

OnSeptember10，ourorderfor280women'scotton

sweaterswasdulyreceived，butweregrettosaythat40cotton

sweatersinwhitecolorwereriouslysoiled.

Wehadthecainvestigatedimmediately，andtheresultshows

thedamagewasduetoimproperpacking，forwhichthesuppliers

aredefinitelyresponsible.

Needlesstosay，wehavesufferedagreatlossfromthis，aswe

ely

yours，

LiMing

咨詢信研究生英語范文

Directions:

letterinquiringaboutthespecificinformationasregards

accommodation,feesand

ttershouldbenolessthan100words.

Youdon‘’tsignyourownnameat

theendoftheletter,uLiHuainstead.

先生/女士：

我是一個中國學生，我想到貴校繼續深造。我打算下學期開始

上課，如您能告知我一些基本的信息將感激不盡。

首先，學費是多少？盡管我想自費，但如果有為國際留學生提

供的獎學金我也非常感興趣。第二，我想知道到貴校上學需要什

么資格，我現在拿到了中國一所大學的碩士學位，這樣可以嗎？

第三，至于住宿條件，如果可能我想要單人房間，但如果單人房

間太貴，我也可以合住。

我期待著您的回復，更希望早日成為貴校的一員。

您誠摯的：DELL

SirorMadam,

IamaChinestudentwhowishestopursuefurtherstudyatyour

ostartmycournextmester,anditwouldbe

highlyappreciatedifyouwouldprovidemewithsomeesntial

information.

First,howmucharethetuitionfees?ThoughIintendtobe

lf-supporting,Iwoul

dbeinterestedtoknowifthereareanyscholarshipsavailablefor

,IwonderwhatqualificationsIneed

tofollowacouratyouruniversity,nowIhavegotamaster‘s

degreeinaChineuniversity,isitenough?Third,asregardsto

accommodations,ifpossible,Iwouldliketohaveasingleroom,but

ifsingleroomsareexpensive,

lookingforwardtoyourreply,andtoattendingyouresteemed

institution.

Yourssincerely,

DELL

篇三：英文投訴信表達及例文練習

ComplaintLetter

寫信投訴抱怨的題型很常見，怎樣才能合理的表述不滿，又能

顯得理由充分？投訴信結構：投訴信是對產品或服務表示不滿的

信件，一般分

1.提出投訴內容；2.說明具體情況；3.提出解決辦法。

語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、

簡潔。最后提出的解決

方法應切實可行。在表達自己的不滿時，語言要把握分寸，不

失風度。

1.投訴內容。一般放在信的開頭。常用的表達法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichI

received/bought...

2.具體情況。一般講述對商品質量或售后服務不滿意的地方。常

用的表達法有：Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...cloly,Ifound...

WhenIunpacked...andtriedtouit,itdidnotwork.

3.解決辦法。常用的表達法有：

Plealetmeknowwhatyouintendtodointhismatter.

Iamreturning?underparatepostandlookforwardto

receivingafullrefundof...

Inviewoftheinconveniencethatthishascaud,Ifeelyou

should...下面介紹下這類書信的常用詞匯和句型

詞匯：th.投訴..isfaction

with不滿于.

ith/bear/tolerate忍受awful糟糕的rvice

糟糕的服務

eivable不可思議的ne’xpectation令某人

大失所望

to/gointo/investigate調查nt/matter事件

句型：

▲1)Iamwritingtoyoutocomplainabout...

2)Iamwritingtoexpressmydissatisfactionwith...3)Thereare

onething,thereis?Foranother,...

▲4)Icanhardlybear/tolerate/putupwithitanymore.

▲5)Ihopethattheauthoritiesconcernedwillconsidermy

suggestionsand

improvethesituationasbestastheycan.

▲6)Isincerelyhopethatitwillreviewitsmanagementsystem,

withtheviewtoproviding,betterrvicetothepublic.

▲7)Wetrustthatyouwillnowconsiderthismatterriously

andmakeanefforttopreventtherecurrenceofthiskind.

▲8)Wewillappreciateyourwillingnesstomakeupfortheloss.

范文：

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthe

modelhadbeensoldoutandIhadtowaitatleastthreemonths

sinceitwasa

newmodelinChina,itwasimpossibletofixitwithouttheright

Iwaitthat

long?Therefore,Irequirethatyoundmeanewoneofthesame

modelwithinamonth.

Thankyouforyourconsideration.

Yourssincerely

BuManyi

練習1：

假設你是澳大利亞的Alan,前幾天你參加了一家旅行社組織的

河南三日游的活動。下面是這家旅行社的廣告，請根據下面廣告

中箭頭所指內容對其不實之處向消費者協會寫一封投訴信。

注意：1．詞數：100左右；信的格式和開頭已給出，不計入總

詞數。

2．可根據內容要點適當增加細節．使文章意思連貫。

3.參考詞匯：破舊的shabby(a)紀念品souvenir（n）

DearSirorMadam,

IamwritingtoexpressmycomplaintabouttherviceofMorning

StarTravelAgency.

練習2：

假設你是李華，你在5月2日去一家商店買衣服。當你請一個

王姓服務員幫你找適合你的型號的衣服時，她以忙為借口讓你自

己找，你說你找不到才來讓她幫忙，她說你找不到就說明沒有。

你對這位服務員的服務態度十分不滿，并寫信向該商店的銷售經

理投訴該服務員。

注意：1、詞數120左右；2、信的開頭和結尾已為你寫好，但

不計入總詞數；

3、可適當增加細節，以使行文連貫。

IamwritingtoyouforthemobilephoneofDephone-S250I

boughton20thApr.2008atTeleMallinWuhan,s

afterthat,itdidn’ookitto

theller,butwastoldthatthemodelhad

beensoldoutandIhadtowaitatleastthreemonthsforanew

sinceitwasanewmodelinChina,

Iwaitthatlong?Therefore,I

requirethatyoundmeanewoneofthesamemodelwithina

month.

Thankyouforyourconsideration.

Yourssincerely

BuManyi