酒店基礎英語

2024年3月27日發(作者：發膜使用方法)

酒店基礎英語

酒店基礎英語

酒店基礎英語（一）

1、您好。How do you do.

2、您好嗎？How are you?

3、見到您真高興。Nice to meet you.

4、早上（下午、晚上）好。Good morning, (afternoon, evening).

酒店基礎英語-歡迎語  Welcomes

5、歡迎光臨**賓館。Welcome to ** hotel.

6、歡迎入住我們酒店。Welcome to stay in our hotel.

7、歡迎您來這里用餐。Welcome to have your meals here.

8、希望您住店愉快。Hope you’ll enjoy your staying here.

9、歡迎您到我們餐廳來。Welcome to our restaurant.

酒店基礎英語（二）

酒店基礎英語-答謝語 Thanks

10、非常感謝。Thank you very much.

11、感謝您的到來。Thanks for your coming.

12、多謝。Thanks a lot.

13、您太客氣了。It’s very kind of you.

14、您的心地真好。Thank you for your kindness.

15、感謝您的建議。Thank you for your suggestion.

16、感謝您的合作。Thank you for your cooperation.

17、感謝您入住我們酒店。Thank you for staying our hotel.

18、感謝您的夸獎。Thank you for your prai.

19、我真不知道要怎樣感謝您才好。I don’t know how I can thank you

enough.

20、 我真是感謝您。I do appreciate your help.

21、花費您寶貴的時間了。I appreciate your precious time.

22、一點也不。Not at all.

23、不客氣。You are welcome.

酒店基礎英語（三）

酒店基礎英語-道歉語    Apologies

24、對不起。I’m sorry.

25、勞駕。Excu me.

26、對不起,這是我的錯。I’m sorry, it’s my fault.

27、抱歉讓您久等了。Sorry to have kept you waiting.

28、抱歉打擾您了。Sorry to disturb you.

29、抱歉打擾你了。Sorry to interrupt you.

30、對此我很抱歉。I’m very sorry to this.

31、我為此道歉。I apologize for this.

32、抱歉占用您一些時間。I am sorry to take a few minute of your

  time.  

33、對不起,我沒明白您的意思，我馬上請我們經理過來。I’m

 sorry, I don’t understand. I’ll get the manager.

34、抱歉給您添麻煩了。I’m sorry to have given you so much trouble.

35、我為我剛才所說的話道歉。I apologize for what I’ve said just

now.

36、給您帶來的不便我們表示抱歉。We are sorry for the

inconvenience.

37、沒關系。That’s all right.

38、算了吧。Let’s forget it.

39、對不起，我馬上就辦。I’m sorry, I will do it right away.

40、聽到這件事我很抱歉。I’m sorry to hear that.

酒店基礎英語（四）

酒店基礎英語-征詢和問答Asking & Answers

41、我能幫你嗎？May I help you?

42、我能為你做什么？What can I do for you.

43、我有什么能為你做的？Anything I can do for you?

44、這樣可以嗎？Is that all right.

45、我為您登記時請您坐下好嗎？Would you plea take a at while

I check it for you.

46、是的，當然。Yes, of cour.

47、明白了。I e.

48、我馬上把它取過來。I’ll get it at once.

49、這是我的榮幸。My pleasure.

50、很樂意為您效勞。I’m at your rvice.

51、恐怕不行。I’m afraid not.

酒店基礎英語（五）

52、請稍等，電梯馬上就到了。Just a moment, the elevator will be

here.

53、服務員馬上就到。The waiter will be with you in a minute.

54、沒問題。That’s no problem.

55、還需要點別的嗎？Anything el, sir?

56、讓我來幫您一下吧。Let me give you a hand.

57、我可以進來嗎？May I come in.?

58、您先走，先生。After you, sir.

59、坐這里可以嗎？Would you like to sit here?

60、您要去哪里，先生。Where are you going, sir?

61、我領你去房間，好嗎？Shall I show you your room?

62、能告訴我您的名字嗎？May I have your name?

63、給您。Here you are.

酒店基礎英語（六）

酒店基礎英語-提醒用語 Notice

64、請走好。Mind your step.

65、請小心。Plea be careful.

66、別擔心。Don’t worry.

67、放心好了。Take it easy.

68、請稍等。Just a moment, plea.

酒店基礎英語-電話用語 Calling

69、早上好，**部門，我能幫你嗎？Good morning, ** department. May

I help you?

70、您需要留口訊嗎？Would you like to leave a message?

71、您能再說一遍嗎？I beg your pardon?

72、對不起，線路正忙，要不您晚點再打來？I’m sorry, the line is

busy. will you call later?

73、請不要掛斷，我將為您接通。Hold the line, plea. I’ll put

you through.

74、請稍等，我叫他接聽電話。Just a moment, I’ll get him at once.

75、我將向他轉達這個意思。I’ll pass the message to him.

76、先生，線路已經接通。The line is through, sir.

酒店英語面試

1、 您認為您的崗位職責有哪些？

What do you think of your responsibility for this job?

2、 您的英語水平如何？

How do you like the level of your English skill?

3、 能用英語自我介紹嗎？

Could you introduce yourlf in English?

5、 如果酒店正式錄取您，您上班第一件事是做什么？

If you are employ by the hotel , what will you do firstly?

6、 請畫出西餐banquet流程圖.

Plea illustrate the procedure of western restaurant banquet.

7、 您如何理解服務行業的“服務意識”？

How do you comprehend the “rvice consciousness” of rvice trade?

8、 您是如何理解職業道德的？

How do you perceive the morality of career?

9、 請舉例您在工作中遇到的幾件困難，而您是如何克服的？

Could you list some difficulties during your work? And how did you conquer

them?

10、 您對您以前的直屬領導有何看法？

How do you like your nior leader who led you directly before?

11、 您的人生觀是什么？

What is your philosophy?

12、 您對自己未來五個的計劃是什么？

What are the five plans for yourlf in the future?

13、 您都用業余時間學習些什么？

What are you studying in your spare time?

14、 你的期望待遇是什么？

What kind of treatment do you expect?

15、 請介紹你的家庭。

Would you mind introducing your family?

16、 請你用英文介紹目前服務的公司。

Could you introduce the company which you are rving in English?

17、 如果我酒店雇用你，你覺得可以為部門帶來什么樣的貢獻？

What could you make a contribution to our hotel if you are employed by

our hotel?

18、 你開始投入找工作的時間有多久了？

How long have you been looking for the job?

19、 你是怎么知道我們招聘這個職位的呢？

How do you know the message that we have this vacancy?

20、 除了工資，還有什么福利最吸引你？

Besides the salary, what welfare attract you mostly?

21、 你參加過什么業余活動？

What amateur activities have you ever taken part in ?

最新酒店前臺英語會話

最新酒店前臺英語會話,酒店里所使用的英語會話，您應該牢記這些實用的酒店英語會話

酒店前臺英語

Welcome to our hotel. 歡迎光臨。

Can I help you?我能幫你忙嗎？

What kind of room would you like, sir?先生，您要什么樣的房間？

Plea wait a moment. I have to check if there is a room available.請稍等，我查

一下有沒有空房。

Enjoy your stay with us.希望您在我們這里住的愉快。

May I know your name and your room number, plea?我可以知道您的名字和房間號碼嗎？

Excu me ,sir, could you spell your name?請問您的名字如何拼寫？

Here’s your room key.這是你的房間鑰匙。

I’m sorry to keep you waiting, sir. What can I do for you? 先生，對不起，讓您久

等了。我能為您做點什么嗎？

Plea wait your turn.請排隊等候。

May I know your name, plea?請問貴姓大名。（不認識客人時用）

I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.

對不起，先生。我們已經客滿，沒有空房間。

Don’t mention it. My pleasure.請不要客氣，我樂意效勞。

Have a good rest, sir.先生，請好好休息。

Good morning, sir. Can I be of rvice to you? 早安，先生。 我可否為你效勞？

A moment, plea. I will be with you as soon as possible.請稍等片刻。我將盡快幫

你辦。

Can I have your name and room number, plea?請告訴我您的名字及房間號碼？

Here is your bill, sir.先生，這是您的帳單。

Plea wait a moment while I calculate your bill.請稍等片刻，我立刻就把您的帳單

結算出來。

We accept the following credit cards,madam.小姐，我們接受以下幾種信用卡。

Plea sign here, sir.先生，請在這簽上你的名字。

We hope you will come stay with us again.希望你再光臨我們酒店。

Would you plea exchange us dollars for RMB. plea?麻煩你替我將美圓兌成人民幣

好嗎？

The rates of exchange are on the board, sir.先生，請參考告示牌的外幣兌換價。

I’m sorry but We do not exchange Hong Kong dollars into Japane yen.對不起，我

們不能將港幣換成日元。

酒店前臺接待和收銀的常用英語

在酒店里所使用的英語會話，基本上是屬于商業英語，與日常生活會話中所使用

的英語略有不同，較注重禮節。正式英語通常會讓人誤解為極艱深的英語，其實，

只要套用一定格式的句子和單詞，就可以了。例如：

非正式英語 正式英語

What’s your name? May I have your name?

您貴姓？ 請問您貴姓大名？

Do you want some tea? Could you like some tea?

您要喝茶嗎？ 請問您想喝茶嗎？

Over here, plea. Could you come this way plea?

這邊請。 請您往這邊走好嗎？

* 不要說OK, Sure, Yeah等等，而要說Certainly, Sir.

* Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。

* 別說“I don’t know.”回答“不知道”是非常不禮貌的說法。

可以說“just a moment, plea. I’ll check that for you.” （請稍候，

我來幫您確認），然后請有能力處理的人前來協助。

* 對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.

在招呼客人時，最好說“Excu me, Sir(Ms)”, 不要直接稱呼Mr.或Ms. 至于

稱呼小孩，可以直接使用Excu me，但是不可以直接稱呼boy或girl.

* 正視對方的眼睛，以顯示出你的信心和誠意。但必須注意，注視對方的眼睛，

并不是無理地盯著對方看。

* 在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。但是使用手

勢時要特別小心，因為對于不同國家、民族而言，手勢的意義也大不相同。

二.基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什么事時，就使用May I ~

May I have your name, plea?

請問尊姓大名

May I have your check-out time, plea?

請問您什么時候結帳離開？

May I e your passport, plea?

請讓我看一下您的護照好嗎？

常用酒店前臺接待英語

o

大

1．Id like to book a double room for Tuesday next week．下周二我想訂一

個雙人房間

2．Whats the price difference？兩種房間的價格有什么不同？

3．A double room with a front view is 140 dollars per night，one with

a rear view is 115 dollars per night．一間雙人房朝陽面的每晚140美

元，背陰面的每晚115美元

4．I think Ill take the one with a front view then．我想我還是要陽

面的吧

5．How long will you be staying？您打算住多久？

6．Well be leaving Sunday morning．我們將在星期天上午離開

7．And we look forward to eing you next Tuesday．我們盼望下周二見

到您

8．Id like to book a single room with bath from the after-noon of October

4 to the morning of October 10．我想訂一個帶洗澡間的單人房間，10月

4曰下午到10月10曰上午用

9．We do have a single room available for tho dates． 我們確實有

一個單間，在這段時間可以用

10． What is the rate， plea？請問房費多少？

11．The current rate is＄ 50 per night．現行房費是50美元一天

12． What rvices come with that？這個價格包括哪些服務項目呢？

13．That sounds not bad at all． Ill take it．聽起來還不錯這個房間

我要了

14． By the way， Id like a quiet room away from the street if the is

possible． 順便說一下，如有可能我想要一個不臨街的安靜房間

15．Welcome to our hotel．歡迎光臨

16．So you have got altogether four pieces of baggage？您一共帶了4

件行李，是不是？

17． Let me have a check again．讓我再看一下

18．The Reception Desk is straight ahead．接待處就在前面

19．After you， plea．你先請

20．Excu me， where can I buy some cigarettes？勞駕我到哪兒可買到

香煙？

21．There is a shop on the ground floor．一樓有個商店

22．It lls both Chine and foreign cigarettes．在那兒可買到中國

香煙和外國香煙

23．Can I also get some souvenirs there？也可以買到紀念品嗎？

24．There is a counter lling all kinds of souvenirs．有個柜臺出售

各種各樣的紀念品

25．Excu me，where is the restaurant？勞駕，請問飯廳在哪兒？

26．We have Chine restaurant and a western－style restaurant．Which

one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個？

27．Id like to try some Chine food today．今天我想嘗嘗中國菜

許多規模比較大的公司都有一個接待員，我們通常叫前臺接待。

The work of a receptionist is interesting and varied.

前臺接待的活可是不少。

The work is also important becau the receptionist is the first person

visitors e when they come to a firm. So the receptionist gives them

the first idea of the firm.

我們來看看Ro 這位前臺接待、是怎樣接待來訪客人的吧。

Ro is a receptionist at Modern Office limited. In this part Ro will

speak to Mr. Husin, who has an appointment with the Sales Manager

Mr. Shelli at 11:30.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, plea?

MR HUSSEIN: Husin. Omar Husin. I'm from the Gulf Trading Company.

ROSE: Let Ah yes, Mr take a at, Mr Husin.

I'll tell the Manager's Secretary you are here.

英語口語對話-入住酒店對話內容

Guest: Hello, I’d like to check in plea. 你好，我想入住貴酒店。

Hotel staff: Certainly. Can I have the name plea? 當然可以，能把姓名

給我嗎？

Guest: Mr Harold Smith. Harold Smith先生。

Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房嗎？

Guest: Yes, I am. That’s right. 是的沒錯，是明天退房。

Hotel staff: Will you need a wake up call, sir? 先生您需要喚醒服務嗎？

Guest: Yes plea. At 6.30am. 是的，請在早上6.30喚醒我。

Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is

rved between 6.30am and 9am. Enjoy your stay.好的。您的房間號碼是五

層的502房間。早餐是早晨6.30到9點。祝您入住愉快。

Guest: Thank you.謝謝你。

【對話2】：

Guest: Good evening, I have a rervation under the name of Tomlinson.

晚上好，我有預定，名字是Tomlinson. Hotel

staff: Ok I’ve found it. Checking out on the 27th? 好，我找到了。是

27日退房嗎?

Guest: That’s right. 沒錯。

Hotel staff: Can I take a credit card for the deposit? 我能用您的信用

卡劃賬押金嗎？

Guest: Yes, sure. Also, I’d like a non-smoking room plea. 當然可以。

另外，請給我一間無煙房間。

Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th

floor and on the left. Room 781. Check out is at 12 noon. 當然可以，女

士。這是您的房間鑰匙。您的房間在7層左側，房間號碼781。退房需要在中午

12點之前。

酒店英語：酒店前臺英語口語

一．概述

在酒店里所使用的英語會話，基本上是屬于商業英語，與日常生活會話中所使用

的英語略有不同，較注重禮節。正式英語通常會讓人誤解為極艱深的英語，其實，

只要套用一定格式的句子和單詞，就可以了。例如：

非正式英語 正式英語

What’s your name? May I have your name?

您貴姓？ 請問您貴姓大名？

Do you want some tea? Could you like some tea?

您要喝茶嗎？ 請問您想喝茶嗎？

Over here, plea. Could you come this way plea?

這邊請。 請您往這邊走好嗎？

* 不要說OK, Sure, Yeah等等，而要說Certainly, Sir.

* Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。

* 別說“I don’t know.”回答“不知道”是非常不禮貌的說法。

可以說“just a moment, plea. I’ll check that for you.” （請稍候，

我來幫您確認），然后請有能力處理的人前來協助。

* 對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.

在招呼客人時，最好說“Excu me, Sir(Ms)”, 不要直接稱呼Mr.或Ms. 至于

稱呼小孩，可以直接使用Excu me，但是不可以直接稱呼boy或girl.

* 正視對方的眼睛，以顯示出你的信心和誠意。但必須注意，注視對方的眼睛，

并不是無理地盯著對方看。

* 在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。但是使用手

勢時要特別小心，因為對于不同國家、民族而言，手勢的意義也大不相同。

二.基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什么事時，就使用May I ~

May I have your name, plea?

請問尊姓大名

May I have your check-out time, plea?

請問您什么時候結帳離開？

May I e your passport, plea?

請讓我看一下您的護照好嗎？

May I know your nationality, plea?

請問您的國籍是什么？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, plea?

請您填寫這張表格好嗎？

Could you write that down, plea?

請您寫下來好嗎？

Could you draft the fax, plea?

請您寫下傳真的草稿好嗎？

Could you hold the line, plea?

請不要掛電話好嗎？

3．詢問客人的喜好或是做什么時，可使用Would you ~

Would you like tea or coffee?

請問您要喝茶還是咖啡？

Would you like to take a taxi?

請問您要搭計程車嗎？

Would you mind sitting here?

請問您介意坐在這里嗎？

酒店英語日常用語

-May I come in?-我可以進來嗎?

-Come in,plea.-請進。

-Plea don't come in.-請不要進來。

-Just a moment(a minute),plea.-請稍等一下。

-I'm sorry to disturb I clean the room,sir?-對不起打擾你了，我來打掃

一下房間好嗎?

-All in,plea.-好的，請進來。

-Plea clean it when I am out.-我馬上要出去，請等一會兒打掃。

-May I change the water of the thermos now?-我現在可以換水嗎?

-Yes,plea.-請換吧。

-Some of my friends will come and e me this you plea giv

e me some more hot bottles and tea cups?

-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。

-Well,we'll nd tea into the room when the visitors come.

-好，客人來訪我們會端茶進來的。

-By the way,is there any mail for me?-順便一下，有我的郵件嗎?

- there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送

來的。

-Why did you come in without my permission?-你為什么沒經我允許就進來了?

-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。

-I come and make the I do it now or later?-我來做夜床，你看是現在

做還是等會兒做?

-Since you have come,you may do it now?-既然來了，現在就做吧。

-Here's your clean 'd better check it.-衣服洗好了，請您過目。

-I am collecting the fee of the long distance call.-我來收長途電話費。

-This is the bill for the room rent of half a day.-這是補半天房金的帳單。

-Here is a telegram for you.-這兒有一封你的電報。

-Why is it unaled?-它怎么被拆開了?

-Becau there is no name of the receiver on the envelope,therefore the clerk

unaled it in order to find out the name of the receiver.

-因為電報封面沒有收報人姓名，服務臺為了查對姓名而拆開的。

-Have you lost anything today,sir?-先生，你今天丟過什么東西嗎?

-Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。

-What is there in the wallet?-皮夾子里有些什么?

-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。

-Look,is this wallet yours?-看，這只皮夾子是不是你的?

-Yes,it's you ever so much.-是我的，太感謝你了。

-I want to borrow China Daily of the days.-我要看這幾天的《中國日報》。

-Plea get some copi of China Pictorial for me.-請拿幾份《中國日報》給我。

-Plea bring some chairs for me.-請拿幾把椅子來。

-Plea get me some soap.-衛生間的肥皂要添了。

-The slippers are them for me,plea.-拖鞋壞了，請給換一雙。

-Get a hot-water bottle,plea.-請拿一只熱水瓶給我。

-I feel a bit cold when I get me a blanket.-我睡得有點冷，請給我

加一條毯子。

-I need another pillow.-我需要加一只枕頭。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。

-Excu me.-對不起。

-I am sorry.-很抱歉。

-I beg your pardon.-請你原諒。

-Pardon me for interrupting.-對不起打擾你們了。

-Plea excu me for coming so late.-請原諒我來遲了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

國際商務英語口語積累

一、商務：

what time would be convenient for you?

你看什么時間比較方便？

I'd like to suggest a toast to our cooperation.

我想建議為我們的合作干一杯。

Here is to our next project!

為我們下一個項目干杯！

would you plea tell me when you are free?

請問你什么時候有空？

gald to have the opportunity of visting your ompany and I hope to conclude

some business with you。

很高興能有機會拜訪貴公司，希望能與你們做成交易。

what I care about is the quality of the goods.

我關心的是貨物的質量。

plea have a look at tho samples.

請給我看一下那些樣品。

I'd like to know any business connections abroad.

我想多了解一些你們公司。

I would be happy to supply samples and a price list for you.

我很樂意提供樣品和價格單給你。

can I have your price list?

你能給我價格單嗎？

will you give us an indication of prices?

你可以給我報一個指示性的價格嗎？

I am in charge of export business.

我負責出口生意。

I'm thinking of ordering some of your goods.

我正考慮向你們訂貨。

what about the prices?

那價格方面怎么樣？

Let's call it a deal.

好，成交！

our product is the best ller.

我們的產品最暢銷。

our product is really competitive in the word market.

我們的產品在國際市場上很有競爭力。

our products have been sold in a number of areas abroad.

我們的產品行銷海外許多地區。

It's our principle in business to honor the contract and keep our promi.

"重合同，守信用"是我們經營的原則。

I wish you success in your business transaction.

祝你生意興隆。

I want to out your product.

我想了解一下你們的產品。

this is our latest devlopment.

這是我們的新產品。

we have a wide lection of colors and designs.

我們有很多式樣和顏色可供選擇。

the quality must be instrict conformity with that of sample.

質量必須與樣品一樣。

二、價格

I think we can strike a bargain with you if your pries are competitive.

我認為如果價格有競爭力，我們就可以達成交易。

Is that your quoted prices?

這是你方的價格嗎？

It would be very difficult to come down with the price.

我們很難再降價了。

our prices are the most reasonable.

我們的價格是最合理的。

can you cut down the price for me?

你們可以降低價格嗎？

we can offer you discount terms.

我們可以向你提供折扣。

Do you quote CIG or FOB?

你們報的是到岸價還是離岸價？

I can assure you our price is very favourable.

我可以保證我們的價格是優惠的。

Plea give us your best price.

請給我們報最低價。

All the prices are on the FOB shanghai basis.

所有的價格都是上海港船上交貨價。

Your prices are much too high for us to accept.

你的價格太高，我們不能接受。

I can't allow the price you ask for.

我不能同意你們要求的價格。

we can't cover our production cost at this price.

這個價格我們不能保本。

Are the price on the list firm offers?

報價單上的價格是實價嗎？

This is the lowest possible price.

這是最低價了。

thank you for your inquiry.

感謝貴方詢價。

How about the prices?

價格如何？

When quoting ,plea state terms of payment and time of delivery.

貴方報價時，請說明付款條件和交貨時間。

Our price is realistic and bad on reasonable profit.

我們的價格是很實際的，是根據合理的利潤提出的。

If an order is placed, we'll pay the cost of the sample.

如果交易成功，樣品費由我們付。

三、談判與合同

Our price is realistic and bad on reasonable profit.

我們的價格是很實際的，是根據合理的利潤提出的。

If an order is placed, we'll pay the cost of the sample.

如果交易成功，樣品費由我們付。

I'm glad that our negotiation has come to a successful conclusion.

我很高興我們的談判獲得圓滿成功。

When shall we come to sign the contract？

我們什么時候簽訂合同？

Do you think it'stime to sign the ontract?

我想該簽合同了吧？

Before the formal contract is drawn up we'd like to restate the main points

of the agreement.

在正式簽約之前，我們要重申一下協議的重點。

As some points concerning the contrac have not yet been ttled

negotiation has to be continued before the contract is signed.

由于合同某些問題尚未解決，所以在合同簽署前仍需繼續協商。

There are a few points which I'd like to ring up concerning the contract.

關于合同我想提出幾點看法。

The ller should try to carry out the contract in time if not the buyer

has the righe to cancel the contact.

賣方應努力按規定履行合同，否則買方有權撤消合同。

No party who has signed the contract has the rught to break if.

簽署合同的任何一方都無權撕毀合同。

Once a contract is signed,it has legal effect.

合同一旦簽署即具有法律效力。

We can get the contract finalized now.

現在我們可以簽訂合同了。

Have you any questions in regards to the contract?

關于合同你還有什么問題要問嗎？

四、訂貨

When can we expect your confirmation of the order?

你什么時候能確定訂單？

We want to order this article from you.

我們想訂這種做。

What's the minimum quantity of an order for your goods?

你們訂貨的最低量是多少？

May I e your list?

我可以看一下你的貨單嗎？

We postponed an order.

我們要推遲訂貨。

Generally speaking,we can supply all kinds of goods.

一般來說，我們可以提供所有種類的貨。

We have received your catalogue and price list, and now we order the

following goods st the prices named.

已收到你方目錄和價格表，現按所示價格購下列貨物。

We find both quslity and prices of your products satisfactory and enclo

our trial order for prompt supply.

我們對你方產品的質量和價格均感滿意，現寄去試訂單，請供應現貨。

We are plead to receive your order and confirm acceptance of it.

很高興接到你方訂單，并確認予以接受。

As the goods you ordered afe now in stock,we will ship them without fail

as early as possible.

因為貴方訂貨的商品尚有存貨，本公司將一定盡快發運。

I wonder if you could supply us with your latest products for regular

orders.

我想知道你們是否能為我們的定期訂單供應你們的最新產品。

Our prices depend on the quantity of your order.

我們的價格取決于你們訂單的數量。

We could reduce our price by 5% if you palce a substantial reder with us.

如果你們訂貨量大的話，我們可以減價5%。

We must insist on immediate delivery, otherwi we shall be compelled to

cancel the order.

我們堅決要求立即發貨，否則我方將被迫取消訂單。

We would prefer to confirm our order with your firm as soon as possinle.

我們想盡快向你們公司落實訂單。

There is a change we have to make in the order.

訂單中有一處需要修改。

五、運輸

We require that transshipment be allowed.

我們要求允許轉船。

When can you make shipment carefully?

你們什么時候裝船？

We'll get the goods dispatched within the stipulated time.

我們將按規定的時間發貨。

When can you make the balace shipment?

你們何時可以發余下的貨呢？

I wonder if you could ship the order as soon as possible？

不知道能否盡快裝運訂貨？

Let's disscuss about the mode of transportation.

我們討論一下運輸方式吧。

What mode of transportation do you suggest we u?

你建議我們用什么運輸方式呢？

What sort of delivery periods did you have in mind?

你所打算的是哪一種發貨期？

Plea ensure that we'll get tight shipping documents before the arrival

of the goods.

請確保在貨物到達前我方可拿到正確的裝船單據。

When can we collect the goods?

我們什么時候可以提貨？

We can't advance the time of delivery.

我們無法將交貨時間提前。

I'm very sorry for delay in delivery.

十分抱歉，交貨拖延了。

How long does it take you to make delivery?

你們需要多長時間發貨？

五、運輸

We require that transshipment be allowed.

我們要求允許轉船。

When can you make shipment carefully?

你們什么時候裝船？

We'll get the goods dispatched within the stipulated time.

我們將按規定的時間發貨。

When can you make the balace shipment?

你們何時可以發余下的貨呢？

I wonder if you could ship the order as soon as possible？

不知道能否盡快裝運訂貨？

Let's disscuss about the mode of transportation.

我們討論一下運輸方式吧。

What mode of transportation do you suggest we u?

你建議我們用什么運輸方式呢？

What sort of delivery periods did you have in mind?

你所打算的是哪一種發貨期？

Plea ensure that we'll get tight shipping documents before the arrival

of the goods.

請確保在貨物到達前我方可拿到正確的裝船單據。

When can we collect the goods?

我們什么時候可以提貨？

We can't advance the time of delivery.

我們無法將交貨時間提前。

I'm very sorry for delay in delivery.

十分抱歉，交貨拖延了。

How long does it take you to make delivery?

你們需要多長時間發貨？

五、運輸

We require that transshipment be allowed.

我們要求允許轉船。

When can you make shipment carefully?

你們什么時候裝船？

We'll get the goods dispatched within the stipulated time.

我們將按規定的時間發貨。

When can you make the balace shipment?

你們何時可以發余下的貨呢？

I wonder if you could ship the order as soon as possible？

不知道能否盡快裝運訂貨？

Let's disscuss about the mode of transportation.

我們討論一下運輸方式吧。

What mode of transportation do you suggest we u?

你建議我們用什么運輸方式呢？

What sort of delivery periods did you have in mind?

你所打算的是哪一種發貨期？

Plea ensure that we'll get tight shipping documents before the arrival

of the goods.

請確保在貨物到達前我方可拿到正確的裝船單據。

When can we collect the goods?

我們什么時候可以提貨？

We can't advance the time of delivery.

我們無法將交貨時間提前。

I'm very sorry for delay in delivery.

十分抱歉，交貨拖延了。

How long does it take you to make delivery?

你們需要多長時間發貨？

六、付款

Our terms of payment are by irrevocable L/C pauable by sight draft against

prentaion of shipping documents.

我們的支付方式是不可撤消的信用證支付，憑裝運單據見票。

Can you tell it on an installment basis?

你們這里可以分期付款嗎？

Do you accept payment by installments?

你同意分期付款嗎？

How would you like paymentbe made?

你們采取什么付款方式？

We expect payment in advance on first orders.

我們希望第一次訂貨要求預付貨款。

What are your terms of payment?

你們的付款條件是什么？

We can't accept D/P or D/A. we insist on payment by L/C.

我們不接收付款交單或承兌交單，我們只收信用證。

Do you accept D/P payment terms.

你們接受付款交單這種方式嗎？

What is the period of validity of this L/C?

這張信用證的有效期是多久？

七、投訴與索賠

The shipment i stuck in customs.

出貨在海關受阻。

If you fail to make the shipment soon, we'll cancel the order.

如果你們不能近期發貨，我們將取消訂單。

I'd like to complain of the damaged goods.

我方由于貨物被損向你方投訴。

We're sorry to say that we are dissatisfied with the state of the goods.

很遺憾，我們對商品狀況不滿。

Upon examination,we found the goods are not up to the standard of the

sample.

經檢驗，我們發現貨物達不到樣品的標準。

The goods nt are inferior compared to the original sample.

所發送的貨比原樣品差。

How many are you short?

你們缺了多少？

Could you plead nd them back to us at our expen?

你能將受損的貨品送還我們嗎？運費由我方承擔。

Who'll bear the freight?

運費由誰來承擔?

We have a complaint about quality.

我們要起訴質量問題。

We have to file a ckaim on you.

我們不得不向貴方提出賠償。

The goods you nt are not up to the standard.

你們發運來的貨物不符合標準。

I don't think the responsibility should rest with us.

我認為責任不在我方。

We can only take on so much.

我們只能承受這么多。

八、稅收

Paying tax is the duty of every citzen.

納稅是每個公民的義務。

Howmany types are taxes divided into?

稅收可分為多少稅種？

Income tax can be divided into personal incone tax and corporation income

tax.

所得稅可分為個人所得稅和公司所得稅。

The tax rate China is not very high.

中國的稅收率不是很高。

What's the personal income tax rate?

個人所得稅是多少？

Tax evasion is also a crime.

偷稅漏稅也是一種犯罪。

To avoid writing a receipt is a tax dodge.

不開invoice是一種偷稅行為。

Tho who evade tax will be punished by the law.

偷稅漏稅者將受到法律制裁。

Shall savings interest be taxed?

存款利息要納稅嗎？

【英語口語大全】每天讀一遍，堅持27天，你的英語水平就可以達到跟美國人

交流的水平啦！What are you trying to say?（你到底想說什么？）

Don't be silly.（別胡鬧了。）

How strong are your glass?（你近視多少度？）

Just becau.（沒有別的原因。）

It isn't the way I hoped it would be.（這不是我所盼望的。）

You will never guess.（你永遠猜不到。）

No one could do anything about it.（眾人對此束手無措。）

I saw something deeply disturbing.（深感事情不妙。）

Money is a good rvant but a bad master.（要做金錢的主人，莫做金錢的

奴隸。）

I am not available.（我正忙著）

Wisdom in the mind is better than money in the hand.(腦中的知識比手中

的金錢更重要）

Never say 's a piece of cake.別泄氣，那只是小菜一碟。

Don't 'll get u to it soon.別擔心，很快你就會習慣的。

I konw how you feel.我明白你的感受。

You win lo some.勝敗乃兵家常事。

Don't bury your head in the sand.不要逃避現實。

I didn't expect you to such a good job.我沒想到你干得這么好。

You are coming alone well.你做得挺順利。

She is well-build.她的身材真棒。

You look neat and fresh.你看起來很清純。

You have a beautiful personality.你的氣質很好。

You flatter me immenly.你過獎啦。

You should be slow to judge others.你不應該隨意評論別人。

I hope you will excu me if i make any mistake.如有任何錯誤，請你原諒

It was most careless ofme.我太粗心了。

It was quite by accident.真是始料不及。

I wish i had all the time i'd ever wasted,so i could waste it all over

again.我希望所有被我浪費的時間重新回來，讓我再浪費一遍。

I like you the way you were.我喜歡你以前的樣子。

You two go ahead to the movie without me,i don't want to be a third wheel.

你們兩個自己去看電影吧，我不想當電燈泡。

Do you have anyone in mind?你有心上人嗎？

How long have you known her？你認識她多久了？

It was love at frist sight.一見鐘情

I'd bettle hit the books.我要復習功課啦。

a piece of one's mind .直言不諱

He gave me a piece of mind,"Don't shift responsibility onto others."

他責備道：“不要把責任推卸到別人身上。”

a cat and dog life 水火不容的生活

The husband and his wife are always quarrelling,and they are leading a

cat and dog life.這對夫婦老是吵架，相互之間水火不容。

a dog's life 潦倒的生活

The man lived a dog's life.這個人生活潦倒。

A to Z 從頭至尾

I know that from A to Z. 我很了解這件事。

above somebody 深奧

Well,this sort of talk is above me.我不懂你們在講什么。

all ears 全神貫注地傾聽著

When you tell Mary some gossip,she is all ears.跟Mary講一些小道消息，

她會聽地仔仔細細。

all the more 更加，益發

You'll be all the better for a holiday.度一次假，對你會更有好處。

all dresd up 打扮得整整齊齊

She is all dresd up and nowhere to go.她打扮得整整齊卻無處炫耀。

all in all 總的說來；最心愛的東西

The daughter is all in all to him.女兒是他的無價寶。

all out 竭盡全力

They went all out.他們鼓足了干勁。

all over 全部結束；渾身，到處

Glad,it is all over.這事全部結束了，好得很。

I'm wet all over.我渾身都濕了。

all t 準備就緒

He is all t for an early morning start.他已做好清晨出發的一切準備。

all you have to do 需要做得是

All you have to do is to calm yourlf down and wait for the good news.

你需要做得是靜下心來等好消息。

as easy as falling of a log /as easy as snapping your fingers /as easy

as ABC 容易得很

To me,a good story teller,it would be as easy as falling of a log.

對我來說，講個故事還不是隨手拈來。

as busy as a bee 非常忙

Mum is always as busy as a bee in the moring.媽媽每天早上都忙得不可開

交。

at one's fingertips 了如指掌

How to get at that little island is at his fingertips.他知道怎么去那個

小島。

at one's wit's end 智窮

Don't ask is also at his wit's end.不要問他了，他也不知道。

big shot 大人物，大亨

He is a big shot in our little town.

black sheep 敗家子，害群之馬

Every family has a black sheep.家家有本難念的經。

black and blue 遍體鱗傷

The thief was caught of red-handed and beaten black and blue.那個小偷

當場被抓住并被打得青一塊紫一塊的。

black and white 白紙黑字

The proof is in black and white and the murderer has no any excus.

證據確鑿，兇手再也無話可說。

blind alley 死胡同

You are heading into a blind alley.你正在鉆牛角尖。

blow hot and cold 搖擺不定

This guy emed to have no own always blew hot and cold.這家伙

好象沒什么主張，總是搖擺不定。

blow one's own trumpet 自吹自擂

Don't blow your own us e what on earth you can do.不要自

吹自擂了，讓我們看看你到底能做什么。

born with a silver in one's mouth 出生在富貴人家

He is born with a silver in one's mouth.他是含著金鑰匙出生的。

bland new 嶄新的

a bland new coat 新衣服

break the ice 打破沉默

The couple hadn't spoken to each other for a were both waiting

for the other one to break the ice.這對夫婦已經一個星期沒說過話了。兩

人都在等另一方先開口。

by a blow 無意中的一擊

He is beaten to the ground by a blow.他被擊到在地。

can't stand it any longer 不能再忍受了

I can't stand it any longer,I quit.我再也忍受不了了，我走。

carry something too far 過火了

You are carrying your joke too far.你玩笑開得太過分了。

castle in the sky 海市蜃樓

You plan is nearly a castle in the sky.你的計劃簡直就是空想。

cats got one's tongue 啞口無言

chain smoker 老煙槍

come up with 產生，想出

Let me come up with some ideas.讓我想一想。

come easily 容易

Languages come easily to some people.有些人能夠很容易地掌握語言。

cup of tea 喜歡

Movies are not my cup of tea.我不喜歡看電影。

cut it out 停止，住嘴

Cut it out!I can't stand you any longer.

call it a day 不再做下去，停止（某種活動）

Let us call it a day,stop.這一天工作夠了，停工吧！ dark hor 黑馬

Nobody considered that John would win the was a dark hor in the

final.

dear John letter 絕交信

Jack received a dear John letter from his girlfriend becau he had broken

her heart.

do somone good 對某人有好處

Having some moring exercis does you good.

Do you get me? 你明白我的意思嗎？

doesn't count 這次不算

It doesn't count this time,try again.

doesn't make n 不懂；沒有任何意義

The ntence you made doesn't make any n to me.

down and out 窮困潦倒

Being down and out,he couldn't support his family.

drive at 用意，意欲

What's he driving at?他用意何在？

drop in 偶然拜訪

I dropped him in on my way to the hospital.

drop me a line 寫信給我

On arriving the University,plea drop me a line.

early bird 早起的人

An early bird catchs worms。捷足先登

easy come easy go 來得快去得也快

eat my words 收回前言，認錯道歉

I said something bad to my gh I want to eat my words back, it

didn't work,for I had hurt my mum's feeling.

face the music 直面困難

He knew he'd never get away with it so he decided to face the music and

give himlf up to the police.他知道自己不可能逃脫，因此決定一人做事一

人當——向警察自首。

face up to 勇敢地面對某事

You must learn to face up to your responsibilities.

fed up 厭倦

I am rather fed up with your complaints.

feel free to do something 不要拘束

Plea feel free to make suggestions.

few and far between 很少，稀少

Human beings are few and far between in this zone.

French leave 不辭而別

give me a headache 讓人頭痛

The naughty boy gave me a headache.

give me a hand 幫我一下

go Dutch AA制

God bless you 上帝保佑你

God bless you with your examinations.

God knows 天知道

Got it? 明白了嗎？

green thumbs /fingers 園藝技能

hands are full 非常忙

have a ball 勇敢

have had it 受夠了

I have had it with all your excus.我受夠了你的借口。

hold water 站得住腳

Non of his arguements em to hold water.

in every n of word 在某種意義上說

It's a lie in every n of word.這是不折不扣的謊言。

keep an eye on 提高警惕

kill time打發時間

lazy bones 懶骨頭

Get up lazy bones!

leave it to me 讓我來吧

leave me alone 別管我

like father like son 有其父必有其子

like it or not 不管你喜不喜歡

make a fool of onelf 愚弄某人

make a big money 賺大錢

make both ends need 收支平衡

We have to cut our expens to make both ends need.

make waves 引起轟動；興風作浪

His achievement made waves in his country.

make yourlf at home 別拘束

no good 沒有好結果

Bad mam comes to no good.

no kidding 不要開玩笑

none of your bussiness 不關你的事

not really 也不是……

old hand 老手

He is an old hand at stealing.

old story 老一套

I am tired of it,same old story.

on one's word of honor 以某人的人格擔保

on occasion 間或

of one's own accord 自愿地

packed like sardins 擁擠

During the holidays,people in the trains are packed like sardins.

pass away 去世

pay the price 付出代價

You are playing with the fire and you must pay the poice one day.

put up with 忍受

I cann't put up with your rudeness any more;leave my room.

red-letter day 重要的或值得紀念的日子

red tape 繁文縟節

red carpet 紅地毯

run into 偶遇

I ran into an old friend in the shop yesterday.

run out of 用盡，缺少

Quick,quick,we are running out of time.

show up 炫耀

small potatos 小人物

so what? 那怎么樣呢？

stand up for 忍受

suit one's taste 對某人的胃口

sunday dress 最好的衣服

sure thing 十有把握的事

take one's time 盡情玩

Take your time and enjoy it.

take the words out of one's mouth 說出某人想說得話

that's it 就是

that is really something 太好了

there is nothing I can do 我什么都不能做

there you go 這邊請

there is nothing wrong with me 我沒事

under the table 死底下，秘密地

under the weather 身體不適

what's going on 怎么了

what a man 多勇敢的人啊

walking dictionary 活字典

what is up 近來可好

Hi,I haven't en you for a long time,what's up?

world class 一流的

英語筆記

前臺收銀

前臺收銀工作流程

一、前班前準備工作

1、提前15分鐘換好工作服，根據酒店規定自我檢查儀容儀表。

2、到總臺收銀處接班，根據交班本清點備用金，核對帳單、發票、

有價證券及交接內容，重要事項需做口頭交接。

3、夜班收銀打掃衛生。

二、預收訂金流程

1、現付客人預收足夠押金，押金所含內容：房費、酒吧、其他、

電話費、簽單掛帳。

2、收取押金金額一般情況下收取房租的1.8或2.5倍。

3、當直接收到現金，收銀員不應將現金在交易結束前放入抽屜內，

這項措施將有效防止因找零是否正確，或付款之貨幣單位類

別而引發的各種誤解與爭執。理想的現金放置應在客人的視

線范圍內，且無法伸手可及，交易結束后，收銀員應及時將

現金放入抽屜內。收銀員應在受保護區域清點現金，而不應

該在人員走動的地方進行。

收款時應做到唱收唱付。

信用卡：用預授權

支票：不用填寫金額，相關內容符合后，收取空白支票，同時

給客人開具押金收據單。

借記卡：可先直接消費相應的固定房費，并根據客人的情況，收取

現金押金。

4、流程：（1）根據接待與客人確定的房價，及客人入住天數，

計算確認金額。

（2）填寫押金單（支票、現金），向客人收取相應款項。

填寫押金單字跡要求清晰，各項內容正確填寫，不

可涂改，大小寫金額必須一致。

（3）各項內容填寫完請客人簽名，把賓客聯交給客人。

（4）告之客人妥善保管，結帳時交還收銀，如有遺失，

及時通知知總臺收銀。

（5）向客人表示謝意。

（6）根據填列的數據打開相應房號、帳號，以定金形式

輸入相應金額；信用卡只在結算里備注結帳方式（何

種卡）。

（7）把押金單留底聯與登記單一起放入帳夾，第三聯與

報表一起交于審計；卡單放入相應的格子里。

三、散客退房程序

1、三米服務精神，當客人向收銀臺走來時，微笑、問候。

2、問清房號、收回房卡，迅速打開電腦相關房號，報查房，看

清付款方式。

3、現付：向客人收回押金單并請客人稍等。從帳夾里拿出所有

帳務資料，核對房號、帳單，核對房價、押金單與留底聯是否

相符，請客人核對所有消費清單。

4、主動詢問酒吧消費情況，如有消費，快速、正確的輸入電腦。

5、原則上應遵循2分鐘結帳的原則（即從報退時間算起2分鐘），

如到2分鐘，即可打出帳單，請客人核實、簽名確認。同時

向客人致謙，因讓客人等待了2分鐘。

6、帳單確認無誤后，辦理結帳，開具發票，用找零袋裝好雙手

遞交給客人，并祝客人旅途愉快，恭候客人再次光臨本酒店。

7、信用卡結帳的話，請客人再次出示信用卡，在POS機上做相

應消費金額的確認。

8、結帳方式，要選擇相應的付款碼進行結算。

9、將帳單、發票記帳聯、登記單及各點轉帳明細單按照順序排

列好裝訂在一起。

裝訂順序：發票記帳聯----帳單----登記單----預定單----各明

細順序

10、在2分鐘之內，房務中心報下消費內容與客人所說不符時，

應迅速與客人說明，如客人說得多，經房務中心確認后，沖減

相應內容，如客人說得少，應取得客人諒解，經房務中心確認

產生異議時，遭客人拒付，請大堂副理出面解決，收銀員根據

大堂副理的指示工作。

四、團隊退房程序

1、當團隊客人入住手續辦理完畢后，拿到接待人員填寫的入

住登記單，與電腦相核對，房號、房價是否正確，并與營銷部

送達的團隊接待通知單上的內容相核對，無誤后，把登記單、

預訂單等放進團隊房最小的一個房間帳夾內。

2、在團隊房主單備注欄內，備注有關簽單人，及其他的一些

信息內容。

3、根據團隊接待通知單付款方式，收取押金或支票等，如果

走時結帳，應有擔保人，掛帳協議單位，應有規定的有效簽單

人簽字。

4、各營業點的消費簽單，應按備注的簽單人執行，如不符，及

時與團隊的負責人進行核對，確認。

5、退房時，收回房卡，迅速打開電腦相關房號，報查房，如

有消費應及時、準確地輸入電腦。遇到特殊的費用（如煙洞，

地毯弄濕的清洗費，要及時跟會務組講明原因）

6、在查房同時，可讓會務組核對在酒店的所有消費帳單。并詢

問要開據發票的種類及填寫的單位。我們可核對房價是否正

確。打出帳單讓客人簽字確認。

7、按相應的結帳方式結帳，如客人是掛臨時帳或匯款過來，要

有人擔保，（匯款）并把我酒店全稱及相應的帳號給客人，并

留下手機號碼。以便聯系

8、將帳單、發票記帳聯、登記單及各點轉帳明細單按照順序排

列好裝訂在一起。

裝訂順序：發票記帳聯----帳單----登記單----預定單----各明

細順序（如有些轉帳明細被客人帶走，應在帳單上注明）

7、

如客人要延遲退房，一定要跟營銷部確認，下聯系單，幾

點之前是可免半天房費。并讓其提醒客人，以免我們處于被動。

備注：

（1）收取押金時最好都把客人的聯系方式留下，以備不時之需。

（2）如果當班時碰到什么問題，在此班能解決的，盡量解決。不

要拖著。

（3）交接班時要仔細，重要的事最好寫在交班本上。

（4）晚班時碰到房價折扣模糊應向接待問清，如果接待也不知道。

明天切記交班：問清楚營銷員或者預定處，簽單有問題的也

應該交班。

（5）接登記單時，要仔細核對房價，及登記單有沒補，如果沒有

要提醒接待。

（6）及時作好補簽工作

（7）熟悉POS機的操作、部門經理的折扣權限、房價、款待、

提扣的具體操作。