全屋定制家居整裝設(shè)計(jì)師工資薪酬考核管理方案

2024年2月29日發(fā)(作者：鄉(xiāng)土中國讀書報告)

全屋定制家居整裝設(shè)計(jì)師工資薪酬考核管理方案

家居定制整裝櫥柜和衣柜是現(xiàn)代家居的重要組成部分。為了規(guī)范設(shè)計(jì)組人員的薪酬和考核管理，提高員工的工作積極性，特制定了本方案。

本方案適用于分公司櫥柜和衣柜設(shè)計(jì)組人員。主要內(nèi)容包括櫥柜和衣柜設(shè)計(jì)組人員的待遇核算辦法、月收入構(gòu)成、提成和考核系數(shù)。

月薪由底薪和提成構(gòu)成。底薪根據(jù)不同崗位設(shè)置，包括設(shè)計(jì)組主管、中級設(shè)計(jì)師和設(shè)計(jì)師。助理學(xué)徒在研究3-6個月后，經(jīng)過考核合格后，可以升任為正式設(shè)計(jì)師，薪酬待遇按照正式設(shè)計(jì)師的標(biāo)準(zhǔn)進(jìn)行提成。

提成分為部門總提成和個人提成。部門總提成根據(jù)不同品類的櫥柜、櫥柜實(shí)木、衣柜和電器，設(shè)置不同的提成系數(shù)K值。個人提成占比也根據(jù)不同職位進(jìn)行設(shè)置，包括設(shè)計(jì)部主管、中級設(shè)計(jì)師、設(shè)計(jì)師和助理設(shè)計(jì)師。

考核系數(shù)Y采用100分制考核，當(dāng)月考核得分為每個考核指標(biāo)考核分總和?？己苏{(diào)整系數(shù)Y值根據(jù)考核分總和除以100計(jì)算?？冃Э己讼禂?shù)Y值根據(jù)績效分?jǐn)?shù)進(jìn)行計(jì)算，原則上不得低于85分。

設(shè)計(jì)部主管的績效卡包括項(xiàng)目KPI分值評估辦法。部門月度未出現(xiàn)設(shè)計(jì)出錯得20分，設(shè)計(jì)出錯產(chǎn)生遺留單每次扣1分，未產(chǎn)生遺留單每次扣0.5分。部門客戶不滿意每次扣0.5分，客戶投訴處理不及時每次扣0.5分。部門客戶服務(wù)團(tuán)隊(duì)管理得分占60%，客服中心和行政部得分占20%。設(shè)計(jì)部門造成的投訴每起扣1分，得到客戶表揚(yáng)或滿意度調(diào)查表非常滿意加1分/次。

這份方案旨在為設(shè)計(jì)組人員提供明確的薪酬待遇和考核管理規(guī)范，激勵員工工作積極性，提高企業(yè)的整體效益。

XXX drawings。lists。and timely delivery:

XXX。XXX of 1 point for each instance of backlog and 1.5

points for each return order。On the other hand。XXX

departmental n adds 1 point each time.

Warehou and storage:

The XXX the work task list is 40%。The actual score is XXX

the actual n of sales receivables by 10 and dividing XXX with

customer rvice and sales XXX work results in a n of 2 points

each time。while XXX 1-3 points.

XXX:

The daily norms score is of 1 point each time。XXX

of 1 point each time。Dressing XXX of 1 point each time。while

poor XXX of 1 point each time。Failure to meet the 4S XXX.

Work discipline:

The score for work discipline is it is related to the 4S

XXX of 2 points each time。Being XXX early for work results in

a n of 2 points each time。XXX to work during work hours results

in a n of 2 points each time。Being XXX of 1 point each time。while abnce results in a n of 2 points each time.

Designer performance card:

The score for job skills is 60%。The monthly score is

evaluated bad on the KPI score。If there are no design errors。the score is 20 points。If there are design errors that result in

backlog。2 points are cted each time。If there are design errors

that do not result in backlog。1 point is cted each time。If the

customer is dissatisfied。1 point is cted each time。and if the

complaint is not handled in a timely manner。1 point is cted each

time。If there is a complaint due to design reasons (including

being late or abnt for a meeting with the customer)。2 points are

cted each time。If the customer prais or is very satisfied。2

points are added each time.

Accuracy and timeliness (accuracy of drawings。lists。XXX):

XXX。resulting in a n of 2 points for each instance of

backlog and 3 points for each return order。On the other hand。XXX departmental n adds 2 points each time.

行政部的工作制度包括以下幾點(diǎn)：

首先，設(shè)計(jì)總監(jiān)負(fù)責(zé)部門團(tuán)隊(duì)的管理、人員培訓(xùn)、協(xié)調(diào)工作等。他需要培訓(xùn)、指導(dǎo)設(shè)計(jì)師和學(xué)徒的工作，并審核復(fù)尺、審單、檢查督導(dǎo)、質(zhì)量把控。同時，他還需要對部門整體績效和服務(wù)質(zhì)量負(fù)責(zé)。

其次，設(shè)計(jì)總監(jiān)需要指導(dǎo)設(shè)計(jì)師和學(xué)徒操作合同單。他需要監(jiān)督、跟進(jìn)、完成合同單現(xiàn)場尺寸初測、出圖、與客戶洽談、溝通合同單的相關(guān)問題。對于不能獨(dú)立完成合同單復(fù)測工作的設(shè)計(jì)員，合同單的復(fù)測、制圖必須在設(shè)計(jì)總監(jiān)的指導(dǎo)下進(jìn)行。設(shè)計(jì)師完成制圖后需要交給設(shè)計(jì)總監(jiān)終審，該合同由設(shè)計(jì)總監(jiān)主簽、設(shè)計(jì)師副署簽名。

此外，設(shè)計(jì)師需要承擔(dān)獎罰賠償責(zé)任。如果設(shè)計(jì)師出錯造成經(jīng)濟(jì)損失，設(shè)計(jì)師部門需要承擔(dān)60%責(zé)任賠償，商場需要承擔(dān)40%責(zé)任賠償。需要注意的是，出錯判斷及損失以XXX總部核定為準(zhǔn)。

最后，還有一些相關(guān)規(guī)定需要注意。首先，導(dǎo)購人員為計(jì)件工資崗位，請假按缺勤天數(shù)扣除底薪，提成不扣除。其次，如試用人當(dāng)月出勤不滿，按出勤比例計(jì)發(fā)。再次，如遇離職人員，所有提成核算數(shù)據(jù)按截止到離職日。最后，如遇店面裝修，店面員工底薪正常核算計(jì)發(fā)。